Call centre reporting and analytics

Workforce management reporting for customer support teams including adherence, shrinkage and forecasting accuracy





Improve efficiency through schedule analysis

Seamlessly track productivity and time-on-task

Trend graph for the service heros team, highlighting that Bogdan was the top performer

Easy time management

Three modules in Surfboard showing clocking in, overtime reporting and a shift summary
Liam Nooney from Butternut Box holding a lovely pooch

The most important thing for us when looking for a new scheduling system was an aligned experience across all tools and software that we use, we use multiple platforms on a daily basis and so a seamless integration was key. With Surfboard, we found that.

Liam Nooney, Customer Love Team Lead, Butternut Box

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