Date Published:: September 26, 2023
Categories:: Comparison

Top 10 Tymeshift alternatives in 2023: Plans, features, and benefits

Written by:

Natasha Ratanshi-Stein , Founder & CEO

Tymeshift is an AI-enabled workforce management (WFM) software. Acquired by Zendesk, it helps customers with forecasting, scheduling, and reporting. Tymeshift records workforce activity, productive hours, and efficiency.

However, Tymeshift has downsides that may impact employee scheduling, overall team management, and your budget. So, if you are looking for an affordable way to manage your workforce, this post uncovers the top 10 Tymeshift alternatives you can rely on to improve your workforce performance.

But before that, let’s find out why you should switch.

Why look for a Tymeshift alternative?

Based on G2 reviews, here are a few reasons you would want to look for Tymeshift alternatives ⬇️

Basic functionality comes with a higher price tag
Frequent bugs in the software that stop the tracking process completely
Inaccurate metrics with mismatches in recorded and actual values
Tracking features don’t work smoothly
No feature to alert agents about long breaks, SLA violations, etc.

Top 10 Tymeshift alternatives to try in 2023

1. Surfboard

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Surfboard simplifies scheduling and managing shifts with its intuitive and user-friendly interface and advanced features.

The platform provides several seamless integrations with your existing systems at no additional cost. It connects with tools like Slack, Zendesk, Intercom, Twilio, Salesforce, Kustomer and more.

Surfboard’s integration with Slack enables better team collaboration. It keeps your support teams connected throughout the day and sends reminders and notifications of schedule changes.

➡️Read more about Surfboard x Slack integration.

Features

Here’s a detailed rundown of Surfboard’s advanced features.

Create compliant and accurate timesheets with clock in/out and overtime reporting, allowing surfers to easily record their time.

Track behavioural trends to identify which surfers need additional support or training to reach their potential.
Use round-robin scheduling to easily create rotations for specific shifts, such as weekends or late shifts. It ensures a fair shift distribution among team members.

Get accurate ticketing and staffing forecasts 12 weeks in advance to plan more efficiently.
Use an intuitive shift planning builder to build plans and shift patterns (a 5 5, 4, or Panama shift pattern) based on your team’s needs.
Surfboard’s customisable activity plans feature enables setting rules for each channel and task, helping you schedule your team’s time based on priorities.
Compare forecasted vs. actual data to get a real-time view of ongoing activities.

Time zone and location tags on shifts help you effectively track and manage teams across geographies.

Create coverage rules to meet the inflow patterns of your customers across different times, days and weeks.
Gain insights into individual and team performance with Surfboard time-on-task, allowing for timely feedback and improved productivity.

Reviews

⭐Surfboard G2 ratings – 4.8/ 5

Case study

Hometree, a home services company, automated their 24/7 support team scheduling with Surfboard. It helped in accurate forecasting, customisable activity plans, fair shift distribution, and easy management.

Read the entire case study here.

Pricing

💰Starting at $30 with advanced features.

Surfboard vs. Tymeshift

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2. Assembled

Assembled is a WFM software for contact centres that helps CX teams and BPOs gain visibility into the team’s performance. It also helps with BPO staffing, forecasts, and scheduling.