Date Published: September 16, 2024 Categories: Guides A guide for Average Handle Time (AHT) for email and chat
Date Published: February 16, 2024 Categories: Guides A complete guide to BPO (Business Process Outsourcing)
Date Published: January 16, 2024 Categories: Guides Remote revolution: Adapting customer support operations for remote work
Date Published: October 18, 2023 Categories: Guides Alternative work schedules in call centres and how to implement them
Date Published: October 12, 2023 Categories: Guides Everything you need to know about hybrid work schedules in call centres
Date Published: August 11, 2023 Categories: Guides A guide to workforce management scheduling in 2024 | Surfboard
Date Published: August 11, 2023 Categories: Guides CX Demand Forecasting: Benefits, Use Cases, & Implementation
Date Published: August 1, 2023 Categories: Guides The guide for call centre staffing | Free call centre staffing plan template
Date Published: November 29, 2022 Categories: Guides What is workforce scheduling? The definitive guide