Surfboard has been acquired by Dialpad. Read more here
Highly configurable WFM forecasting
Integrated, advanced workforce management forecasting for customer support teams. Use resources efficiently, schedule more accurately and improve your customer experience.
Totally automatic
Automated forecasting combining all of your platforms in one. Lose the spreadsheets.
Granular insights
Get detailed forecasts and staffing requirements for every channel, tier or inbox.
Customisable
Set SLAs, shrinkage, AHT and more to accurately forecast and schedule.
Industry leading ticketing integrations
Surfboard offers a broad range of ticketing and telephony integrations to seamlessly match your ways of working. Utilise your historical data to accurately forecast.
Advanced call centre forecasting
Simple but powerful filtering allows you to breakdown your forecast by channel, inbox, priority – or how ever you work. Use advanced controls to master your planning.
Own your service targets
Get detailed SLA-led staffing requirements for every channel based on their unique AHTs, shrinkage, concurrency multipliers and more. Create efficient forecast-driven schedules.
Plan for every eventuality
Predict backlogs, plan hiring and master BPO contracts with in-built scenario planning tools. Plan for peaks and events with easy forecast adjustments.
Forecasting for our team was easily the most time consuming task and amongst a year of extraordinary growth became increasingly complex. Surfboard has made this process much quicker and more efficient by providing a solution that is both compatible with our existing processes and is evolving to our ever changing needs.
Caitlin Macrae, Customer Delight Manager, Bloom & Wild
Our customers see real results
Get Surfboard for your team
Book a demo to learn how Surfboard’s advanced call centre scheduling and forecasting tools can benefit your team.