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Learn with Surfboard
Browse and read our library of free eBooks and learning resources for support teams.
With insight from industry leaders.
Benchmarking compensation and benefits in support
To attract the best talent, you need to have a competitive offering. This report provides a breakdown of compensation and benefits for customer support teams in Europe, UK and USA.
Building your WFM business case
This eBook will walk you through the process of translating operational challenges into persuasive, solution-focused metrics, effectively securing buy-in from your decision-makers.
Support operations: what it is and how to get it right
This eBook draws upon insights from seasoned support operations managers and leaders from the Support Driven community, offering a roadmap to optimising support operations.
Running an effective support team: the five metrics that matter
Choosing the right metrics is key to the success of any customer support team. Learn how to pick metrics to achieve and maintain efficient, cost-effective and high-quality service.
Adherence: a metric for better service and happier teams
Learn about adherence, the ubiquitous metric used by support teams including why you need it, when to introduce it, and most importantly, how to use it to get the most of your team.
Scaling a customer support team
The complete guide to overcoming the challenges of scaling a support team with best practices from seasoned support leaders including Dixa, Monzo, Revolut, Deliveroo and more.
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