Date Published: March 16, 2023 Categories: Industry Surfboard Surfboard x Klaus Partnership Announcement
Date Published: March 14, 2023 Categories: Industry Insights How to avoid employee burnout in customer support
Date Published: February 24, 2023 Categories: Industry Insights Split shifts: How to improve flexibility for support teams
Date Published: January 31, 2023 Categories: Industry Insights The Importance of Team Planning in Customer Support
Date Published: January 11, 2023 Categories: Industry Maintaining a profitable support team during a downturn
Date Published: December 15, 2022 Categories: Industry Insights 6 tips for working in a remote customer support role
Date Published: December 6, 2022 Categories: Industry Insights Why is team collaboration so important in customer support?
Date Published: November 30, 2022 Categories: Industry Insights Customer Support: 7 essential skills for success
Date Published: November 25, 2022 Categories: Industry Insights Top 7 call centre scheduling best practices
Date Published: November 10, 2022 Categories: Industry Insights Call centre scheduling: How to get it right
Date Published: November 8, 2022 Categories: Industry Insights Shift Rotations: Are they important for customer support teams?
Date Published: November 4, 2022 Categories: Industry Insights How to turn your customer support team into a profit centre
Date Published: November 1, 2022 Categories: Industry Insights Scaling a customer support team in 4 steps
Date Published: June 28, 2022 Categories: Industry Insights Summer Prep: Tips to Keep Your Support Team Running Smoothly
Date Published: June 14, 2022 Categories: Industry Insights Managing a Hybrid Customer Service Team: Tips for Success
Date Published: June 7, 2022 Categories: Industry Surfboard How to measure customer satisfaction in a contact centre
Date Published: May 31, 2022 Categories: Industry Product Surfboard Implementing planning software to control costs
Date Published: May 25, 2022 Categories: Industry Product Surfboard Why your B2B support team needs planning software
Date Published: May 6, 2022 Categories: Industry Using generic scheduling software is a red flag for customer service teams
Date Published: September 13, 2021 Categories: Industry Insights Industry Interview: Luba Chudnovets, Co-Founder at Cordless and ex Head of Scaling Operations at Monzo