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Date Published: January 11, 2023 Categories: Industry Maintaining a profitable support team during a downturn
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Date Published: November 29, 2022 Categories: Guides What is workforce scheduling? The definitive guide
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Date Published: November 25, 2022 Categories: Industry Insights Top 7 call centre scheduling best practices
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Date Published: November 8, 2022 Categories: Industry Insights Shift Rotations: Are they important for customer support teams?
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Date Published: November 1, 2022 Categories: Industry Insights Scaling a customer support team in 4 steps
Date Published: October 25, 2022 Categories: Insights 4 Reasons Why Increased Visibility Leads to Happier CX Teams
Date Published: October 21, 2022 Categories: Insights What is Non-live Staffing and why is it Important?
Date Published: October 17, 2022 Categories: Insights Product Surfboard Benefits of Geographically Distributed Teams
Date Published: October 3, 2022 Categories: Success Stories Hypervolt reduce missed calls by 10% with Surfboard
Date Published: September 21, 2022 Categories: Product Customer service forecasting doesn’t need to be complicated
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Date Published: July 19, 2022 Categories: Product A comprehensive guide to managing rotations in shift scheduling