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How Mercuryo maintain a +90% SLA with Surfboard

“Our managers are able to seamlessly create different schedules, whether it’s new joiner onboarding, our standard plan or more bespoke plans. Surfboard makes it easy for us to configure our schedule to what the business needs”

 

Phil Andrews, Head of Customer Support, Mercuryo

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Our customers love us

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Surfboard has completely changed the way we work as an organisation.
Kate
KateJurassic Fibre
The service you receive is hands down some of the best you'll ever see. You are in great hands with a partner who will make sure you succeed.
Ben
BenDrift
Now I have a global view of what everyone should be doing. We have already made some improvements thanks to the visibility that Surfboard gives us.
Chris
ChrisKlaus
I managed to create my plans in Surfboard in less than an hour and get up and running in the same week. I'm glad I've finally found a WFM built for the modern age.
Salman
SalmanCS
A must have for any CX team! Revolutionary tool on the market. People behind it really listen to feedback and work tirelessly to improve their product.
Maja
MajaWolf & Badger
Surfboard has been a godsend at Hometree. The team use it daily and enjoy the functionality of it.
Donna
DonnaHometree
Surfboard has completely re-shaped our workforce management approach to our team.
Emily
EmilyJurassic Fibre
Exactly what we were looking for and more. Our productivity and staffing levels are now crystal clear, helping us plan effectively.
Randy
RandyDott
Onboarding was a breeze - I completed it within a few days and had set up every integration we needed within seconds.
Scott
ScottMy Tutor
We are really receiving a tailored experience and product, that is often updated to meet our needs.
Florie
FlorieBloom & Wild
Being able to sync our goals into Surfboard is game-changing. I can easily set a goal for an activity and rest easy knowing it will take care of itself when I apply an activity plan.
Lorraine
LorraineCleo
Great overall visibility of the entire team making CX operations a lot easier. Taking away the micro-management of the day to day.
Charlotte
CharlotteCS

An investment that
pays off

Happy teams, reliable SLA performance,

and delighted customers.

↓80%

Less scheduling time

↓40%

Less employee attrition

↑30%

Higher team productivity

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