Date Published: September 11, 2024 Categories: Product Redefining Average Handle Time (AHT) for omni-channel customer service
Date Published: May 31, 2023 Categories: Industry The 9 best call centre forecasting software to consider in 2024
Date Published: May 24, 2023 Categories: Product Surfboard How to plan for public holidays with Surfboard
Date Published: May 22, 2023 Categories: Industry Insights Everything you must know about workforce scheduling
Date Published: May 22, 2023 Categories: Industry Insights A complete guide to call centre forecasting in 2024
Date Published: April 25, 2023 Categories: Product Surfboard Improve accountability and compliance with time and attendance reporting
Date Published: April 20, 2023 Categories: Industry 6 common issues with workforce management software
Date Published: March 30, 2023 Categories: Product Surfboard Fair, efficient and automated intraday scheduling
Date Published: March 28, 2023 Categories: Industry Insights Implementing ChatGPT within a support team
Date Published: March 24, 2023 Categories: Success Stories Ophelos save time scheduling with Surfboard
Date Published: March 22, 2023 Categories: Insights Round robin scheduling – tips for customer support
Date Published: March 17, 2023 Categories: Webinars Webinar: Boosting Team Morale For Customer Support
Date Published: March 16, 2023 Categories: Industry Surfboard Surfboard x Klaus Partnership Announcement
Date Published: March 14, 2023 Categories: Industry Insights How to avoid employee burnout in customer support
Date Published: February 24, 2023 Categories: Industry Insights Split shifts: How to improve flexibility for support teams
Date Published: February 20, 2023 Categories: Product Surfboard Be more prepared when scheduling with draft and publish
Date Published: February 15, 2023 Categories: Product Surfboard Removing the nightmare of scheduling across timezones
Date Published: February 8, 2023 Categories: Product Surfboard Plan every kind of shift with Surfboard’s shift pattern builder
Date Published: February 1, 2023 Categories: Product Surfboard Schedule how you want, when you want with Surfboard Plans
Date Published: January 31, 2023 Categories: Industry Insights The Importance of Team Planning in Customer Support
Date Published: January 19, 2023 Categories: Insights Measuring the return on investment of scheduling software