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- About Surfboard WFM
- Assembled alternatives | Assembled WFM vs Surfboard
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- Careers
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- Customer success stories and use cases
- Customer Support Scheduling Software
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- How it works
- Activity scheduling
- Call Centre Reporting & Workforce Management Metrics
- Shift planning
- Shift Planning Software
- The Integrated Workforce Management Platform
- ADP WFM Integration with Surfboard
- Aircall Workforce Management Integration with Surfboard
- Dixa Workforce Management Integration with Surfboard
- Google Calendar WFM Integration with Surfboard
- Help Scout Workforce Management Integration with Surfboard
- HiBob WFM Integration with Surfboard
- Intercom Workforce Management Integration with Surfboard
- Salesforce Workforce Management Integration with Surfboard
- Slack WFM Integration with Surfboard
- Talkdesk Workforce Management Integration with Surfboard
- Zendesk Workforce Management Integration with Surfboard
- Workforce management call centre forecasting
- Knowledge Resources for Support Teams – eBooks & Learning
- Benchmarking customer support compensation and benefits
- Free eBook | How to build a WFM business case for customer support teams
- Free eBook | How to scale a customer support team
- Free eBook | How to track and measure adherence in customer support
- Free eBook | Support Operations
- Free eBook | Top metrics for customer support teams
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- Terms and conditions: State of Customer Service survey
- Thank you
- Top Playvox alternative | Surfboard WFM for customer support teams
- Top Zendesk WFM alternative | Surfboard WFM for customer support teams
- Values
- What’s your scheduling style?
- Workforce Management Software for Support Teams
Resources
- Surfboard joins Dialpad
- Surfboard top for customer relationships for third time running in G2 Fall 2024 report
- A guide for Average Handle Time (AHT) for email and chat
- Redefining Average Handle Time (AHT) for omni-channel customer service
- Cut call centre costs with these 6 top tips
- How to implement AI and introduce proactive support: Lessons from Cleo and Sentisum
- The transformation of customer service jobs in 2024
- 10 customer service books and podcasts you should know about in 2024
- Top 10 Playvox alternatives in 2024
- The 9 best workforce management software in 2024
- Integrated time off and shrinkage management tools
- Surfboard rated the most implementable WFM with best results in G2 summer 2024 report
- 10 customer service metrics you need to know about
- Using AI vs Adherence to unlock productivity: webinar recap
- 9 pros and cons of AI in customer service
- Lingoda clear email backlog through forecast-driven scheduling with Surfboard
- A guide to measuring call centre productivity
- Measure the value of your support team with Surfboard performance
- Grow Therapy improve adherence by 19% with Surfboard
- BPO The Consumer Helpline guarantees customer SLAs with Surfboard WFM
- Customer satisfaction score (CSAT) explained
- How to choose the right WFM software: webinar recap
- What is schedule adherence in a call centre?
- What is Intraday Scheduling in workforce management?
- A guide to mastering workforce management KPIs
- Stay on the pulse with real-time adherence
- Lessons from Dan Smitley on broadening the definition of workforce management software
- Surfboard rated the best mid-market workforce management tool in the G2 spring 2024 report
- Bookable video calls and meetings as a customer support channel
- What is Workforce Optimisation? A Complete Guide
- Dynamic, automated intraday scheduling solutions for support teams
- Schedule conformance in call centres
- Global scheduling tool saves Beauty Pie 41 days per year in management time
- When does a contact centre need WFM?
- Mastering call centre staffing with Erlang C
- A complete guide to BPO (Business Process Outsourcing)
- Democratise team scheduling through enhanced WFM permissions
- Healthtech support: Delivering efficient patient care with Surfboard
- Announcing SOC 2 Type II compliance at Surfboard
- Streamlining support team schedules for success
- Harnessing the power of data in support centre management
- Remote revolution: Adapting customer support operations for remote work
- Mastering the rush: techniques for handling call surges
- Stay agile and optimise your resources with real-time schedule monitoring
- Surfboard wins 29 new badges and awards in G2 winter report 2024
- Getting your company onboard with implementing workforce management software: a MyTutor webinar recap
- What channels work best for your team
- Unlock the strategic value of your data with Scenario Planning
- Strategising customer support for winter peak season: a Wolf & Badger webinar recap
- What’s your scheduling style? Take the quiz
- Create more efficient, well balanced schedules with the coverage heatmap
- Why good scenario planning is the backbone of any successful support team
- A day in the life of a workforce manager in healthcare: juggling data, people, and unexpected curveballs
- What you actually need vs. what WFM makes you think you need
- How can Surfboard help with effective real time management in call centres?
- Alternative work schedules in call centres and how to implement them
- 4/10 work schedule for call centres – Example, pros, & cons
- What is a follow the sun model in customer support and how do you implement it?
- 7 tips for clearing a backlog
- Everything you need to know about hybrid work schedules in call centres
- A guide to workforce management in call centres
- Top 5 customer service games to improve your CX team
- Top 10 customer service outsourcing companies in 2024
- Get detailed insights into your scheduling capacity and shrinkage
- Top 10 Tymeshift alternatives in 2023: Plans, features, and benefits
- Top 10 Calabrio alternatives in 2023
- Scheduling to keep support teams happy
- Remove the hassle of shift swaps and change requests
- Using adherence to boost your team’s performance
- The importance of measuring team morale for customer support and why we’ve made this easier
- Scheduling your part-time and flexible team just got a whole lot easier
- Paymentology improve utilisation by +17% with Surfboard
- Summer ‘23 Make it Sparkle time
- Anna Money automates the scheduling of over 20 tasks using Surfboard
- Customer service skills – Top 11 skills your CX team needs to develop
- 5×8 schedule: Definition, sample, pros & cons
- A guide to workforce management scheduling in 2024 | Surfboard
- CX Demand Forecasting: Benefits, Use Cases, & Implementation
- Surfboard vs Assembled: A 2023 comparison
- Surfboard vs Tymeshift: 2024 comparison
- 5 workforce forecasting tips for your business
- The guide for call centre staffing | Free call centre staffing plan template
- Drift (Salesloft) reduce overstaffing by over 60% with Surfboard
- Mercuryo attains a 90%+ service level with Surfboard
- Calculating occupancy in call centres
- Butternut Box save 5+ hours a week over previous WFM with Surfboard
- 10 tips to optimise workforce scheduling in 2024
- Surfboard vs When I Work: What’s the right choice for you?
- Surfboard vs Deputy: What’s the right choice for you?
- Surfboard vs Playvox: A 2024 comparison
- A complete guide to workforce forecasting 2024
- Ostrom hits a 4.8 star Trustpilot score with Surfboard
- Surf your schedule straight to your calendar
- Hometree automates 24/7 support team scheduling with Surfboard
- The top 9 employee shift scheduling software to consider in 2024
- Letting team leads take charge of daily schedules
- The 9 best call centre forecasting software to consider in 2024
- How to plan for public holidays with Surfboard
- The state of shift working in the UK 2023
- Everything you must know about workforce scheduling
- A complete guide to call centre forecasting in 2024
- Announcing our partnership with Front
- Improve accountability and compliance with time and attendance reporting
- 6 common issues with workforce management software
- Fair, efficient and automated intraday scheduling
- Implementing ChatGPT within a support team
- Ophelos save time scheduling with Surfboard
- Round robin scheduling – tips for customer support
- Webinar: Boosting Team Morale For Customer Support
- Surfboard x Klaus Partnership Announcement
- How to avoid employee burnout in customer support
- Cuckoo grows 20x with Surfboard
- Split shifts: How to improve flexibility for support teams
- Be more prepared when scheduling with draft and publish
- Removing the nightmare of scheduling across timezones
- Scheduling fairly using round robins
- Plan every kind of shift with Surfboard’s shift pattern builder
- Schedule how you want, when you want with Surfboard Plans
- The Importance of Team Planning in Customer Support
- Measuring the return on investment of scheduling software
- Katkin expand their support team with Surfboard
- Maintaining a profitable support team during a downturn
- 6 tips for working in a remote customer support role
- What is flexible working?
- Why is team collaboration so important in customer support?
- Customer Support: 7 essential skills for success
- What is workforce scheduling? The definitive guide
- What is shift planning? 4 must-know best practices
- Top 7 call centre scheduling best practices
- Surfboard Raises $5 Million Seed Round
- Wolf & Badger automate scheduling with Surfboard
- Call centre scheduling: How to get it right
- Shift Rotations: Are they important for customer support teams?
- How to turn your customer support team into a profit centre
- Scaling a customer support team in 4 steps
- 4 Reasons Why Increased Visibility Leads to Happier CX Teams
- What is Non-live Staffing and why is it Important?
- Benefits of Geographically Distributed Teams
- Hypervolt reduce missed calls by 10% with Surfboard
- Customer service forecasting doesn’t need to be complicated
- How our improved activity settings make life better for customer service teams
- Why good workforce scheduling requires excellent and customisable forecasting
- Developing the right team structure for your contact centre
- A comprehensive guide to managing rotations in shift scheduling
- Providing excellent service in eCommerce – Webinar
- How to Enhance Forecasting in Your Contact Centre
- Summer Prep: Tips to Keep Your Support Team Running Smoothly
- Managing a Hybrid Customer Service Team: Tips for Success
- Scheduling breaks for your team is now easier than ever
- How to measure customer satisfaction in a contact centre
- Implementing planning software to control costs
- Should you extend your contact hours? | Free CX Webinar
- Why your B2B support team needs planning software
- Stepping into the role of leading a support team | Free CX Webinar
- Spreadsheets are out. Welcome to your new Surfboard schedule.
- How to Automate your Customer Experience | Free CX Webinar
- Using generic scheduling software is a red flag for customer service teams
- Working the way you do with activity scheduling
- Choosing the right Customer Service Contact Channels | Free CX Webinar
- Lick reduces planning time by 75% with Surfboard
- We’re a Certified B Corp Pending!
- How to work with Outsourcing Partners | Free CX Webinar
- 5 proven ways to reduce customer service response time
- The state of shift working in the UK 2022
- Introducing our new shift plan view
- Why you need team planning software while you’re still small
- We’ve got a problem with traditional Workforce Management software
- How we build forecasts to improve customer service
- Why is our app built with NestJS?
- Virtuo plan for multiple languages long-term with Surfboard
- We’re removing jargon (from everything)
- Freshly Cosmetics plan for peaks with Surfboard
- Celebrating Surfboard’s 1st Birthday
- Bloom & Wild improve forecasting accuracy by 33% with Surfboard to reduce BPO costs
- How 20% time can make your team happier without impacting service
- Industry Interview: Luba Chudnovets, Co-Founder at Cordless and ex Head of Scaling Operations at Monzo
- Why we’re not “Workforce Management (WFM)” software
- Life at Surfboard
- Engineering Culture at Surfboard
- What remote means for CX teams
- The effect of Covid on workforce planning
- Our first quarter as a company
- How government agencies can provide better service
- We’re on a mission to make work more human